Member Agency Portal

Though this page is designed as a self-serve page for Member Agencies, please don’t hesitate to contact ToolBank staff for assistance. If you need help navigating our tool ordering system or figuring out what tools you need to complete a project, or if you’d just prefer to pay fees or schedule an appointment over the phone, we’re here for you. Give us a call at (704) 469-5800  or email Maureen Krueger at maureen.krueger@toolbank.org.

  • Order Tools

    Click here to Order Tools. Tool pickups and returns are by appointment only. Appointments are available Monday through Friday from 9:00 am to 12:00 pm and from 1:00 pm to 3:30 pm. We ask that you try to place your order at least 48 hours in advance of your desired pickup time. Please note that your appointment is not scheduled until a staff person confirms. Click here for step by step instructions on how to place a tool order.

  • Pay Fees

    Click here to Pay Fees. Fees are due upon return of borrowed items and may be paid by credit card or check (made payable to Charlotte Community ToolBank). We do not accept cash. If you have a balance due on your account, you will not be able to borrow tools again until the balance is paid. When paying fees online, please include your agency’s name in the ‘Agency Name/Special Instructions’ box.

  • Schedule Tool Return

    Click here to schedule your return appointment if you didn’t arrange for your tool return during your pickup. Appointments are available Monday through Friday from 9:00 am to 12:00 pm and from 1:00 pm to 3:30 pm. Just like pickup appointments, your return appointment isn’t scheduled until a staff person confirms and we ask that you try to give us at least 48 hours notice.