The Charlotte Community ToolBank is a valued member of the national ToolBank network.  Each ToolBank is represented by a local board of directors, and sustained largely by generous donors from their local community.  Each ToolBank strives not only to exemplify nonprofit excellence through tool lending, but to elevate the ToolBank knowledge base by actively sharing resources with other ToolBanks.  This commitment might manifest itself through the gifting of tools from one ToolBank to another, sharing innovative practices in tool racking, or providing a live training arena for new ToolBank staff members.   Each ToolBank is committed to elevating the national ToolBank brand, right in its own hometown.

The ToolBank network is actively cultivated by a national parent organization.  ToolBank USA regards each ToolBank and the ToolBank Network itself as its clients, and ToolBank USA staff strives to model the customer service, accountability, and professionalism expected from every ToolBank staffer and director.   ToolBank USA leverages the growing footprint of the ToolBank network for the benefit of all ToolBanks.  Examples of ToolBank USA’s current scaling benefits for each ToolBank include website hosting, email and Microsoft Exchange administration, tool tracking platform development, fundraising counsel, online peer forums, and more – all at no cost to the local ToolBank.  These value-added resources reduce costs, increase impact, and ultimately allow for better service at each ToolBank.

Both layers of the ToolBank network – local and national – embody a commitment to excellence in service, with the hopes of empowering volunteers everywhere through Tools for Change.